Last Updated: 19/09/2023
Thank you for shopping at www.carbspares.com. We want to make sure you are entirely satisfied with your purchase. Please read this policy carefully before making a purchase.
- Returns
- You have 30 days period from the date of purchase to initiate a return.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Return Process
- To initiate a return, please contact our customer service team at via our emails or our “Contact Us” page.
- We will provide you with return instructions and a return authorization (RA) number if applicable.
- Pack the item securely and include all original accessories and packaging materials.
- Please, if applicable, clearly write the RA number on the outside of the package.
- ALWAYS mark the parcel as a “RETURN” so we do not have to pay Customs fees for returns.
- Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process a refund to your original payment method within 72 hours.
- Refunds may take a few business days to appear in your account, depending on your payment method and financial institution.
- Exchanges
- If you need to exchange an item, please contact our customer service team on our emails or via “Contact Us” page to arrange the exchange.
- Exchanges are subject to product availability.
- Shipping Costs
- Shipping costs for returning or exchanging items are non-refundable, unless the return is due to an error on our part.
- You are responsible for return shipping costs.
- Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
- Contact Us
- If you have any questions or concerns about our Returns and Refunds Policy, please contact us at our emails or via the “Contact Us” page.